bluefly return address

Step 1: If you have an account, please log in and view your order to start your return process. The age of Bluefly's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. From Hudson Jeans, Joe's Jeans, J Brand & More, Must-Haves From Halston, BCBGMAXAZRIA, Iro & More, Shop Wallets, Belts, Hats, Sunglasses & More, Subscribe to getexclusive offers on designerbrands. They didn't offer me a partial refund and I had to bug them for a return label. They provide excellent customer service. It took two months to receive refund, and that was after many many calls, no response or call backs from bluefly. And they were both LEFT boots. Veja V-12 Leather Sneaker. Copyright Store Return Policies. But unfortunately I forgot the password to my account. With 3000+ brands, Bluefly is the online shopping destination for the style obsessed, shop designer styles from Prada, Gucci, Dior, Valentino up to 70% off Ordered a bathing suit bottom in xsmall, was too big, I have several of this type of bottoms. Click here for supported locations. 40.77.167.134 Toggle navigation. Bluefly is a Retail, Internet Retail, and In-season, on-trend designer brands at an incredible value. Now I'm stuck with a dress at least two sizes too small. Do yourself a favor any do not do business with this company. Upon reviewing your account I notice you took the time to leave negative feedback yet you never took the time to reach out to us to see if we could assist you. Bluefly was my go to site for years. All furniture deliveries require a valid telephone number. I tried to purchase a pair of Common Project shoes in a size 5. Discover deals and discounts on Bluefly at Zulily. Orders shipping to AK and HI are sent via standard shipping and may take up to 30 days to be delivered. Probably my last purchase from Bluefly.com. I will never shop Bluefly again. On top of that they only give 14 days for returns. Current Wait: 3 mins (3m avg) Hours: Mon-Fri 8am-9pm, Sat 10am-6pm EST; best time to call: 9am. BBB File Opened: 12/17/2019. About us. Summary. The bag was showing with brand name and I thought was same as I bought year ago at the official store Mail your return to: BHFO, Inc. Attn: BHFO.com Returns Department 4520 20th Ave SW Cedar Rapids, IA 52404. Bluefly.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. They were not helpful and actually abusive. If you use our pre-paid return label, allow 5 to 10 business days shipping time. International Returns I contacted customer support and have been in contact with numerous representatives and supervisors. Reviewers satisfied with Bluefly most frequently mention free shipping. I didn't return the bag since it's authentic and bought it for a really good price. Careers. My bad. Weak follow up and customer service people aren't reading emails correctly. When a gift is returned, store credit will be issued to the Gift recipients Bluefly account. i will never be purchasing from this website again and suggest you do the same. Bluefly is headquartered in New York, New York. What to do with it. THEY KNOW MY NAME MY NUMBER MY CREDIT CARD BUT I CANNOT HAVE AN INVOICE, IN ADDITION THEY HAVE A FAKE PHONE NUMBER THAT NO ONE IS ANSWERING AND DROP AFTER 2 RINGS.I CONTACTED AMEX THAT ACCEPTED MY DISPUTE AND REFUND THE MONEY .I TOLD THEM TO SEND ME THE RETURN ***** SINCE AMEX REFUND THE MONEY BUT THEY ARE INSISTING THAT IS FINAL SALE AND THEY DONT SEND THE ***** TO ME WHAT IS WRONG WITH THEM ? Write the return address on top left of a label if you're sending a package. They just sent me whatever they have available. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Shipping charges are not refundable. This complaint was posted by a verified customer. 50 ($0.45/Count) FREE delivery May 3 - 8 . Over 2.8 million positive reviews on eBay. Some Marketplace items have shipping restrictions to Shipping options offered during checkout and may vary based upon the shipping address provided. Jun 22, 2017 3:44 pm EDT. Then I received a confirmation email and was told that my order is ready for shipping. I'm not sure if they are scammers or if they just have tremendous organizational problems. I can't reach their phone line. People make mistakes, but refusing to correct them and leaving your customers hanging out to dry is not ok. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. Share your photos and videos with others to prove the truth of your words. Note I havent purchased anything from Bluefly in over ***** years. What's more, the item-- a BCBG puffer coat-- was delivered disgracefully, shoved into a bag that is too small. Get started - it's free. Maybe they counted Black Friday as a holiday. However, I found that they have an automated system so that they cannot change the address or cancel the order. Depending on where your item is shipping from, it is possible that your order may arrive in multiple shipments. Tip for consumers:I don't know what to say. There is no way to correct the address they say. They are absolutely not authentic. Please be careful when you go shopping. I have not received the parcel and am out of pocket. Bluefly does not sell fake goods and any products not sold as Pre Owned should arrive like new. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. -Bluefly Team. Multi-carrier labels and . It cancels my orders saying they are out of stock, but the website shows them as if they are in stock. I believe all this is done on purpose to limit returns. FedEx SmartPost can be dropped off at the U.S Postal Service or FedEx Ground supported locations. The bathing suit was 27.94, they ripped me off with the label sent. Received it in 2 days time! Terrible company. I haven't received my shoes yet. Since 1998, Bluefly has been a fashion industry pioneer. This is the worst website ever! With 3000+ brands, Bluefly is the fashion destination for the style-obsessed. Discounts will be reflected in cart after the promo code is applied to the order. Price: $775 CAUTION, Bluefly DEDUCTS $19.95 from your refund when you return an item. Another color became available in my size so I ordered them. I have to pay my credit card or risk finance charges so will be stuck with a nearly 600.00 credit thanks to the glacial pace over at bluefly. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. When a gift is returned, store credit will be issued to the Gift recipient's Bluefly account. If the tracking information for yourpackagesays delivered and you have not received it, please reach out to us at flyrep@bluefly.com and we will look into it for you. Pieces sent back after the return period . I have S size, but they sent me XL! They did refund me which I appreciate. Chlo Woody Logo Canvas Slide. These reviews may indicate issues with the company's products, services, or customer support. Bluefly Returns - Does MyUS Offer Refunds or Return Services? I hope it's there. it does not state under details for several of your designer handbags? I confirmed with customer support that the NEW BV belt I want as a gift was gonna come in the original BV box. Tip for consumers:Check the return policy before ordering. Color: vintage rose Off-White Out of Office Low-Top Sneakers. ?I DON'T WANT ANYMORE BE CONTACTED FROM THEM I JUST WANT TO RETURN THE *** AND CLOSED THIS NIGHTMARE . Get cancellation email again. Sorry for the trouble, but why did you not call DHL and have them pick up the package? Pay close attention to their return policy. Bluefly - HORRIBLE RETURN AND CUSTOMER SERVICE. The latest review Gucci messenger bag was posted on Mar 28, 2023. THIS IS RIDICOLOUS ! 2. I will never order from Bluefly again! Call Bluefly, Inc. customer service faster with GetHuman. I bought a bag back in December with promises it would arrive before Christmas. However, the prices on our website change often andwe are not able to offer price adjustments. Thank you for ruining my sister's Christmas! Worst customer service ever!!!!! the bag indicated is the final sale - no return or exchange. If you are returning an international purchase you may be eligible for a refund of a portion or all of the duty and taxes. Wasted my money. A return authorization number is required to return merchandise. Bluefly is unable to process your refund if products are returned to the incorrect address. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. Seems they are in the stone age. I ordered a parcel in 2014 and to me at a different address and was refunded on an item returned back to Bluefly and also for an item (I ordered 3 and did not receive one) that was not received..so really not much of a 'refund'- they just charged for not sending me the item. Two months have passed and they haven't exchanged the desk nor refunded my payment. Companies can ask for reviews via automatic invitations. Diamond, Fine & Estate Jewelry We'll send you an email with your tracking information once an order is on its way. their return/repair policy is 14 DAYS which makes sense for returns but repairs? When I tried to request an RMA on June 22, I received the following response: Bluefly accepts returns of your requested item within 21 days of the ship date in its original, unused condition (including all original packaging and tags). As well as postage. Wrong, Damaged, Or Defective Items Such a toxic business! We'll only charge when the product ships to you. Customer Service will respond to your email as soon as possible. Receiving A Refund Items marked final sale are non-returnable unless otherwise specified in an items details. Tip for consumers:There is a $20 per item return fee which they don't tell you about. Please click here to visit their site for more details. If you checked out as a guest, you can view your order status by clicking "View Your Order" on either your order confirmation so shipping confirmation emails. 1. call pushes the current value of the RIP register (return address) to the stack + does the call. I cannot return items due to placing double orders on accident. 1) Enter the order number and shipping zip code into the Order Status link located in My Account. Bluefly will not be responsible for lost packages without proof of this receipt. Per the consumer rights and consumer protection law -it is Bluefly's responsibility to ensure I receive the goods I paid for. When I requested a store credit, they said they do not offer those anymore. 7,051. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. Please DON'T use them..save your money! I don't know what to do! I contacted customer service and explained what happened, they promised to resolve the issue as soon as possible. I need to follow up on it. Bluefly offers a variety of fashion options from a wide range of designer brands. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. The Bluefly.com return policy is very unclear and seems a bit arbitrary. They assured me it would arrive before Christmas. When it arrived, the bag came with box, dust bag. On top of it - the customer service was some of the worst I've experienced. If you are unable to locate this confirmation email, please contact Bluefly Customer Service directly for assistance. BBB is here to help. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Tip for consumers:make sure you are willing to lose you money before doing any business with this company, Products used:nothing never received items since they were mailed to an incorrect address and not recovered. i get that it's discounted designer items but they should still stand behind their product and not treat their customers like crap. I received my order on June 3. It is quite deplorable. Tip for consumers:Dont Buy unless you plan on keeping it and please dont let your bank flag it for fraud and you place the order again after they fix and they send you 2 of the same thing they going blame you. Contact your local customs office for a return of duties and taxes. Don't buy from here because their customer service is terrible and after addressing my concerns with the order, they just said the shoes weren't worn. Overview of Bluefly complaint handling. Subscribe to getexclusive offers on designerbrands. Bluefly has an estimated web sales of $100M-$250M. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2) Select "This is a Gift return" on the Return Form and fill in required fields making sure to provide the gift recipients email address as this is where the credit will be sent. Return time frames may vary and are indicated with each item's description. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Simply appalling. A return address is required on certain types of mail. If you are making a claim on a delivery that shows delivered by the carrier to the address requested a police report may be required as part of the process. We proudly stand behind all of our products' authenticity. I assume oh my gosh how much they had to add on the original price to give us this huge discount, something like 100 percent! I called their customer service and they answered one week later saying nothing that would have something to do with my issue. Even if you have to pay more, skip this horrible web seller. Is that what it said on the mailing label attached to the invoice? It's been over 90 days now. That was not nice. Headquartered in New York City's fashion district, Bluefly is the original online fashion retailer. Bluefly is unable to process your refund if products are returned to the incorrect address. In the event that you need to re-print your label, you can retrieve this information by referring to your Return Request Confirmation email. 3 days later they cancel. They are the worst. It is absolutely impossible to contact customer care, they are totally unprofessional and never My husband ordered me something from Bluefly as a Christmas gift! Our company wont do business with them again. If you returned a gift for Bluefly store credit, please allow 3-5 business days for the store credit to appear in your account. Enter your registered Bluefly account's email address and click RESET MY PASSWORD. Please ensure that your return is shipped within the returns policy window which is driven off the original ship date of the order. Address: 42 W 39th St, New York City, New York 10018, US Phone (212) 944-8000 . 877-258-3359. -Bluefly Team, Hello Scott, I have not received the product and I wont be able to receive the product. This review was chosen algorithmically as the most valued customer feedback. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If you Did you return the desk? So, even though the address is wrong and they have not sent out the product yet, they plan to send out the product to the wrong address anyway. This is horrible, especially since the item I ordered is defective (the zipper is broken). The pending charge you are seeing on your account is an authorization hold. I don't know why I was stupid enough to buy from an unauthorized dealer but never again. It also suggests that the company is organized and has taken steps to secure its online presence. After finding and purchasing the pants from Bluefly, I was advised they were already found elsewhere. Fill out the form to receive a return authorization number and pre-paid domestic return shipping label. If you refund the original payment method and use our pre-paid domestic return label, $6.95 will be deducted from your return total. International Association of Better Business Bureaus. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. Price gauging is not a good look, Bluefly! I noticed an email from Bluefly for an order I did not place on 9/21/17. That'll depend on the store 's shipping policy and delivery times. How BBB Processes Complaints and Reviews, BBB Serving Southeast Florida & the Caribbean. Bluefly i Their customer service is terrible. They sent me completely the wrong item, and have done exactly nothing to correct their mistake. Dont buy from them!!!!!!!!!! Carrier tracking information will be provided by the carrier once your delivery has been scheduled. I bought an item two weeks ago and it arrived on Monday of last week. Do not buy from here, $20.95 fee deducted from return for shipping, Never again I hope the pandemic put them out of business, 0 stars if I could, stay far away from them, What are the all around quality of the watches and shipping. Ordered a pair of 8.5 style and co boots. part of me wants to take a chance, but i don't want to "loose" money. Did you return the desk? Like the description is not even close. 12605 Views. Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders international shipments are FINAL SALE. Shop designer styles from Valentino, Gucci, Prada, Jimmy Choo & many more at a great discount. Return time frames may vary and are indicated with each item's description. As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. The worst! Like many others I put into UPS a pair of shoes to bluefly.com on the same day they were delivered. So disappointed since these were items I really wanted. We thank you for your interest. BTW, Nordstrom offers free shipping both ways. Should you receive a wrong, damaged or defective item upon receipt, please contact our customer service team directly for assistance. Additional comments are also welcome on the authorization form. The complaint is very unclear and makes it Bluefly has left an official reply on this complaint. If your package still has not shown up within the 3 business days of the delivery date, please reach out to us at flyrep@bluefly.com and we will look into it for you. Subscribe to getexclusive offers on designerbrands. The worst customer service of any place I have seen. I received the wrong order, returned it, they gave me a partial refund for having opened the package and then they ignored my messages. Example on a GNU/Linux box: function f calls function g and lets look at the frame of g. What is wrong with this company and their inventory. The complaint is very unclear and makes it sound like you just expect them to fix the problem without you doing anything? There was some difficulty in evaluating or examining the information or data present on the bluefly.com. Their customer service is terrible. Parcel not delivered and they won't refund!!! It didn't occur to me to check their exchange policy beforehand. NEVER HAPPENED TO ME SOMETHING SIMILAR BEFORE .CAN YOU HELP ? Bluefly store credit refunds will be immediately available after your return is processed. Then I tried again and they stated that a return label would be at federal express . If you made an account prior to November 2019, then you will need to create a new Bluefly account. Please note this if you chose to order from them. I expected them to re-send the parcel with items I bought, or similar, and ask OR refund but they have circling around the issue for over a month. In order to provide a wide selection of products & brands, we work with a variety of third party vendors. After hearing all the horror stories I let my own few good experiences tell me to take a chance and oh did it come back to haunt me. Please be sure to follow the directions given for each product you are trying to return. I have had multiple issues with my order, to my disappointment given I thought I would give Bluefly another try. I could not find a "forget password" button, so I contacted their support team. Prom season is here, and you deserve to look and feel amazing for your big party! Now I'm stuck with three ugly sweater and lost $90! I BOUGHT ON MARCH 19 2023 A MESSENGER *** FOR A GIFT TOTAL $ **** . Bizrate Page: http://ow.ly/N8PkJ 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. This is fraud. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Beware of this scammer who is their customer service rep Tyler M he scams and bullies customers we were told hes on his way out. We will also send you a return confirmation email so that you can access your return confirmation and domestic return shipping label to print later. I purchased one item back on 2/25/23 for $129.99 plus $7.99 for shipping. Tip for consumers:Dont buy from here, such a waste of time, Products used:Tried to buy shoes that were advertised as new, but they were clearly used, I purchased fake bottega from here and could tell immediately after opening the box and touching the cardboard-like leather. Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. Charging more for a different color shoes and sending me the the shoe from my original order!!!! Never buy on bluefly ever again! I returned a couple of items, it took an extremely long time for the return to be processed, when I finally received my refund, it was for a fraction of the amount due. Bluefly sells out of inventory very quickly; therefore we are unable to process exchanges. W Im thinking of ordering something from you guys but after reading all the negative reviews im not so sure anymore, unless you can some how convince me i wont have any issues with my orders. I contacted immediately customer service asking to return it and making a bought 2 pair of boots (orders [protected] and [protected]), they both were small, returned using label provided by Bluefly. You can find the article in the NY Times if you do a search. The person at the customer service center called Chris told me that once the product is returned from the delivery to the wrong address, they would refund my money. Bluefly are refusing to return my emails and of course the customer service number isn't "accepting calls". I purchased shoes from them, didn't like them. If an RMA is not provided with your refund delays can take up to 2 weeks. I received them and they were the same color as the original shoes I ordered in the wrong box. I was informed that I could pay the postage myself, but I would still be charged the $20 fee for restocking. I filed a BBB complaint but the follow up is poor. Bought my daughter a pair of earrings from Blue Fly this year and paid for expedited shipping so they would arrive by Christmas. There is a chance that you will receive different RMAs and shipping labels for multiple items within one order. The return confirmation page is required for accurate return processing. To check the status of your order, log in to your account andclick intoyour order to see shipment status & tracking details. 2 month passed- no refund provided. Bluefly.com attracts a monthly unique visitor traffic 22,720 visitors. Structural damage such as broken pieces or major missing items, are handled in various ways depending on the severity. When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. Hopefully, they will be able to locate the package. About. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. All Rights Reserved. Hope to hear from you soon and thanks again. My concerns were immediately resolved. Order an item on their website that shows in stock. Again, we apologize with the inventory issue but it was an honest mistake which has since been corrected. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. click here for more details. Most orders ship within 24-48 business hours,however shipping may take longer during the holidays. Return shipping is free when you use our pre-paid FedEx SmartPost domestic return label and choose to have your return total refunded in the form of Bluefly store credit.

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