audley travel complaints
We did communicate with Audley representatives and they did offer 18% refund, nowhere near enough to compensate us. Our experience was more than what we expected. ST39468, 2023 Audley Travel | Audley Travel US, Inc. (Delaware 5398866), Hannah calling out to the locals in a fishing village on Inle Lake, Myanmar, Anthony eating at a local restaurant in Qingdao, China, Gavin on the Grand Canal in Venice, Italy, Lottie on Table Mountain in Cape Town, South Africa, Mark in Los Glaciares National Park, Argentina, Arista in the Kruger National Park, South Africa, Mark with the indigenous H'mong in Sapa, Vietnam, Carly on the 'Path of the Gods' along the Amalfi Coast, Italy, You can find all your favorites in the menu, Speak to a certified specialist to start planning your, First Holiday with Audley to South America, Audley remain industry gold-standard planners, Infectious enthusiasm and 1st class service, An oustanding tailor-made trip to Thailand. We are delighted to hear how well Annie organized everything for you!We'll make sure your kind comments are shared with Annie and her leadership teams. I really enjoyed working for Audley Travel. The hard work was completed by our agent Ewan. I dealt with Jenny R. and Kristine K. Wonderful girls who couldn't have been more helpful. Having never been overseas before the services provided by Audley Travel were essential to us having such a successful trip. We met other Audley travellers who were equally delighted with their trips. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. Find out more about our approach to Sustainable Travel. Audley Travel is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. {*My wife and I used Enchanting Travel Services to go on Safari with 6 friends for 2 and weeks covering more than one country and a multitude of experiences, guides and accommodations that were extraordinary. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. 9)The next hotel was at the Sea of Galilee. Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. After several communications they offered a refund of $2,105 which does not come close to what they owe us. This was two days wasted of a twelve day trip. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. However, after landing in New Delhi Audley's Indian business partner was in charge and we encountered numerous problems: unsatisfactory hotels, some of them truly horrible; communication problems . Hi JackieThank you for taking the time to tell us about your experience! Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. Really? Included numerous tours, I.e. Best wishesAudley Travel, New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? Best wishesAudley Travel. Rated 4.8 out of 5 based on 3261 reviews on. We are thrilled to hear how well Laura and the team looked after everything for you, and are delighted you had the most fabulous time exploring Japan. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. Within 24 hours I received a quote that undercut Audley Travel by 2586 for the two of us and there were no hidden extras. Responsible travel is part of Audleys DNA. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. Italy Specialist. We will definately use them again in the future. This rating has improved by 10% over the last 12 months. Thank you for your recommendation too, it is much appreciated. Management is helpful and employees are friendly. This is not the case in our experience with Audley. Subscribe to our e-newsletter for the latest travel updates and inspiration. Hi AnantThank you for sharing your kind comments with us. Both associates I dealt with were fantastic at their jobs. We then flew up to Mala Mala, stayed in Rattray's Camp, and had one of our best safari adventures ever! We were sold on going here and this was not what we wanted as once again we did not have and could not get a room with a view as promised. Subscribe to our e-newsletter for the latest travel updates and inspiration. We look forward to working with you in the future, on your next Audley adventure. The reason to use an agency is to make sure there is a responsible professional assuring all the details of your trip are taken care of. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. We are delighted to hear how well Mat and the team looked after everything for you - it sounds like you had the most memorable time exploring the wonders of Malaysia & Borneo! The guides supplied throughout were very helpful and friendly and always there when needed. We are so sorry that you didn't find the value in our service. Audley Travel has an overall rating of 3.8 out of 5, based on over 355 reviews left anonymously by employees. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. This happened in ****** as well.7)The fact that this room was assigned to us along with the previously expressed disappointments we experienced made it clear to me that Audley does not have any one person taking responsibility to verify accommodations and arrangements. Japan was hit or miss, but Vietnam was great. We visited Bangkok, Chiang Mai and Phuket. We could not have put this together without Tamatha's knowledge and help. Dear MarilynThank you for sharing your kind comments with us. Dear PeterThank you for taking the time to share your great feedback with us. We did not hear from ***** for 8 months until 6/30/22 when she sent us an email that she was quitting her job; the poor transition to the new specialist led to confusion, uncertainty, missed opportunities. They listen to our wishes and enabled us to have a holiday of a lifetime, paced exactly right for us. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. We are thrilled to hear that Mark was able to use his skills and insight to organise a trip that met all your needs and preferences.At Audley Travel, we pride ourselves on providing exceptional customer service and personalised travel experiences, and we are delighted to hear that our local partners went above and beyond to make sure your trip was successful. Thank you so much! His knowledge of Australia and experience booking past trips there was a big advantage for us. Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. Country Specialist (Former Employee) - Boston, MA - July 7, 2017. 617-223-4500 Make an inquiry Veronica Southeast Asia & Alaska Specialist Matthew Southeast Asia & Alaska Specialist Tesia They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. We look forward to organising your next adventure. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. Viking World offer all inclusive trips $1200 per day and at times offer promotions that include free international travel. Verification can help ensure real people write reviews about real companies. We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. All rights reserved. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. We started on October 2nd and returned the 29th. We had used the company on 4 occasions before and knew we could trust them. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The itinerary he arranged was perfect, listening to all of our likes and dislikes. We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. It did not disappoint. This is just another example of the lack of follow up Audley has. We are quite fussy with our travel plans and yet nothing was too much trouble. I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! Our paperwork is intended to make things easier and not confuse so we apologise for any inconvenience for this. Ewan was insightful, helpful and created a great itinerary.The hotels were in brilliant locations and the beds were very comfortable. We have no hestitation in reommending them. Not only do we feel this gives you the best experience, it also brings benefits to local communities. As mentioned above, after speaking with a manger we understand that perhaps what we do as a company isnt right for your needs as a traveler. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. This was the first time I have used Audley and I will definitely be booking with them again. We were told that a refund of $402 will be made to the card used to pay the final balance and this was not completed either.11)From ******** neither the driver who took us to the airport nor the young lady who escorted us at the airport contacted us at any time. Thank you for having an open conversation with us about your experience. See the review above. She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! We've just booked our honeymoon with Audley. The company office is an open concept and thrives on collaboration to ensure success. Trustpilot is assessing this review in accordance with our flagging process. Brilliant. Audley planned and arranged our trip to Singapore, New Zealand, Alice Geary has been fantastic to work with for our Brazil holiday. The advice given was excellent in terms of time of year to visit, locations and what to do. Hi LizThank you for taking the time to share your kind comments with us. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. Thank you Mat, thank you Audley. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! The hard work was completed by our agent Ewan. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. Thank you ! We compared costs against other providers and they were competitive. Best wishesAudley Travel. And their emergency call number team has no control once there is a problem and each time you call you get someone different so there is never any one person keeping tabs on your trip. And he did not have our flight confirmation number and flight information either. 1)I paid over two thousand dollars extra to have private access to the pyramids (5:30am before they open) and it was canceled by the tourism folks. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Employees in Boston have rated Audley Travel with 3.4 out of 5 for work-life-balance (equal to company-wide rating), 3.4 out of 5 for diversity and inclusion (equal to company-wide rating), 4.1 out of 5 for culture and values (equal to company-wide rating) and 3.4 out of 5 for career opportunities (equal to company-wide rating). Unequivocally remains my default go-to planner! Best wishesAudley Travel USA. Interested in a career in travel? My love of travel was formed later in life and didn't really begin until I spent time on the west coast of Ireland and specifically the town of Dingle in County Kerry. We're so excited! In Japan, I was sent to a Ryokan in Hakone for fifteen hours. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! Unequivocally remains my default go-to planner! Audley Travel Engaged Employer Overview 354 Reviews -- Jobs 657 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Country Specialist Reviews Updated Apr 8, 2023 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I do not know 6)The local person that was supposed to know what was going on with us did not have our cell number, WhatsApp number or email so he could not communicate with us directly. Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. The guides supplied throughout were very helpful and friendly and always there when needed. Speak to a certified specialist to start planning your tailor-made vacation. We're so excited! We're delighted to hear how well Jenny & Kristine looked after you throughout. Anyways, we didn't have our AIRLINE TICKETS until SIX minutes before boarding began and then he left us to fend for ourselves. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The accommodation was first class, very clean and in good locations. 2023 Trustpilot A/S. Best personal travel experience. Right up to us going he kept tweaking things to avoid the problems in southern peru. It was perfect. As a matter of policy, BBB does not endorse any product, service or business. I'll just say I learned my lesson and won't repeat it. Hi EmmaA huge thank you for sharing your experience with us! Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. While the local guides were good, Audley's total lack of communication with them, crippled our guides' ability to take us to sights and provide what we had paid for. READ FULL REVIEW Audley Travel by starant, 23 Sep 2021 Holiday Rating: The site helps people find and schedule diverse travel services, including car rentals, flights and hotels. For those with travel experience AVOID Audley, you will be disappointed! Call one of our experts or arrange a video appointment for ideas and advice. Thank you for your review it's great to read you had a fabulous trip, and one which you will remember for a long time!
audley travel complaints